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Frequently Asked Questions (FAQs)

 

Q: Does the ReStore accept personal checks?

A: No. However, we gladly accept cash, credit, and debit.

Q: Can I return an item I bought?

A: All sales are final. Major appliances have a 7 day return policy with receipt.

Q: I found an item I like, but it's too big to take home today, Can I still buy it?

A: Only purchased items too large to fit into the customer’s vehicle (as determined by the ReStore staff) will be placed in the ReStore holding area for customer pickup. Items will remain on hold for 3 business days. At the end of the 3rd business day, unclaimed purchased items will be considered donated to the ReStore and returned to the ReStore sales floor to be available for purchase. No refunds or exchanges will be given for purchased items not picked up by the customer by the end of the 3rd business day.

Q: Can I place an item on hold or layaway?

A: ReStore does not have a layaway plan, but items can be placed on HOLD. Items tagged as HOLD will only remain on hold for 24 hours. However, items will not be placed on HOLD on Tuesday's.

Q: Is the ReStore open to the public?

A: Yes! Check out our Location and Hours page for more information.

Q: Where do the proceeds from the sales go?

A: All of the proceeds go directly to support Habitat for Humanity of York County’s mission of building homes, communities and hope within York County and internationally. Five percent of the ReStore net income is tithed quarterly to Habitat for Humanity Romania.